RETURN & REFUND POLICY

Effective Date: 2026/06/23

Welcome to MAMA'S BOOM BOX. We value our customers and are committed to providing quality car audio products and excellent service. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds on products purchased from MAMA'S BOOM BOX.

1. ELIGIBILITY FOR RETURNS

You may request a return within 7 days of receiving your order provided that:

• The item is unused and uninstalled.
• The item is in its original packaging.
• All accessories, manuals, and promotional items are included.
• The product is in a resalable condition.
• Proof of purchase is provided.

MAMA'S BOOM BOX reserves the right to inspect all returned products before approving a refund or exchange.

2. DAMAGED, FAULTY OR INCORRECT ITEMS

If you receive a product that is:

• Damaged during shipping,
• Defective upon arrival,
• Incorrectly supplied,

you must notify us within 48 hours of delivery.

Please provide:

• Your order number,
• A description of the issue,
• Clear photographs of the product and packaging.

Once verified, we will arrange a replacement, repair, or refund in accordance with the South African Consumer Protection Act (CPA).

3. NON-RETURNABLE ITEMS

The following items cannot be returned unless they are defective:

• Special-order products
• Custom-order products
• Clearance items
• Sale items
• Products that have been installed or used
• Products with damaged or missing packaging
• Products showing signs of misuse, abuse, negligence, water damage, tampering, or unauthorized modifications

4. INSTALLATION DISCLAIMER

Car audio products should be installed by a qualified professional.

MAMA'S BOOM BOX is not responsible for:

• Incorrect installation,
• Vehicle electrical damage,
• Product damage caused by improper wiring,
• Damage resulting from misuse or negligence.

Products damaged due to incorrect installation are not eligible for return, refund, or warranty claims.

5. RETURN SHIPPING COSTS

Non-Defective Returns

Customers are responsible for all return shipping and handling costs unless otherwise agreed in writing.

Defective or Incorrect Products

Where a return is approved due to a verified defect or our error, MAMA'S BOOM BOX may arrange collection or reimburse reasonable return shipping costs.

6. REFUND POLICY

Once a returned product has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed to the original payment method.
• Processing may take 7–14 business days, depending on your bank or payment provider.
• Original shipping fees are non-refundable unless the return is due to our error or a verified product defect.

7. EXCHANGES

Exchanges may be offered subject to stock availability.

If the requested replacement product is unavailable, we may offer:

• A suitable alternative,
• Store credit,
• A refund where applicable.

8. RETURN PROCESS

To initiate a return:

Step 1

Contact MAMA'S BOOM BOX using the details below.

Step 2

Provide:

• Order number
• Product details
• Reason for return
• Supporting photographs if applicable

Step 3

Await approval and return instructions.

Step 4

Package the item securely and send it back as instructed.

Step 5

Once received and inspected, we will process the approved refund, repair, replacement, or exchange.

9. WARRANTY CLAIMS

Manufacturer warranties apply where applicable and are subject to the manufacturer's terms and conditions.

Warranty claims do not cover:

• Physical damage
• Water damage
• Burnt voice coils
• Incorrect wiring
• Overpowering or misuse
• Unauthorized repairs or modifications
• 10. CONTACT INFORMATION

MAMA'S BOOM BOX

📧 Email: mamasboomb@gmail.com

11. POLICY UPDATES

MAMA'S BOOM BOX reserves the right to amend or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.

By purchasing from MAMA'S BOOM BOX, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.